Telepathy Labs makes its Stella conversational AI products available as packaged AI agents that perform complex functions like booking appointments or ordering parts, and as integrated solutions that understand industry-specific context. These products include:
Stella Bookings
Stella Bookings is a conversational AI agent for booking customer appointments. Today’s automated conversational systems largely rely on script-driven interactions to address customer needs — meaning that these systems fail when the dialog deviates from the expected talk track — even though customers often start their journey with many different questions or without even knowing the right question to ask. By contrast, Stella Bookings easily handles complex conversations with more than 30 dialog turns completely unsupervised, and can provide answers in any sequence. Stella remembers every utterance, easily handles multiple topics and asks clarifying questions to provide context aware answers.
Stella Parts
Stella Parts is a conversational AI agent for providing part and product recommendations. Today, when a customer searches for a specific part or product on a manufacturer’s website, the search result is typically unintelligent with multiple part recommendations that don’t work or fit the customer’s specific environment. Stella Parts recommends products that address the customer’s precise fitment — meaning it understands domain-specific machine assembly, can reason on the fly, asks the correct clarifying questions, and recommends the part or product that best addresses a customer’s specific need.
Stella Industrial
Stella Industrial is an integrated conversational AI solution for enterprise. Stella Industrial effectively answers phones, talks to customers, understands their needs, books appointments, finds parts and routes phone calls. Stella Industrial offers an integrated conversational AI solution, delivered as a service on an enterprise-grade SaaS platform that seamlessly integrate with existing applications and back-end data sources. The result is an intelligent, highly scalable and secure conversational AI solution for industry.
Stella Automotive
Stella Automotive provides conversational AI as a service for auto dealers interested in delighting car owners with flawless customer experiences. Today’s disjointed approach to conversational AI fails to deliver on the true promise of automation and artificial intelligence to vastly improve car ownership experiences and auto dealer business outcomes.
Stella Automotive effectively answers phones, talks to customers, discerns their needs, books appointments, and routes phone calls in an intelligent and scalable manner. Sella Automotive provides a unified conversational AI platform, delivered as a service on an enterprise-grade SaaS platform, and able to seamlessly integrate with existing applications and back-end data sources. The result is a truly flawless conversational AI experience for auto owners and improved business outcomes for auto dealers.