Telepathy Labs offers the only unified approach to conversational AI in the industry.
Stella AI products are built on leading conversational AI technology
The Telepathy Labs conversational AI platform
Enterprise-grade SaaS Platform
Converse operates on a secure, high-performance SaaS platform, ensuring virtually limitless scalability and layered security. Customers can quickly connect to the platform via a single API and configure the platform through an intuitive web application. Once set up, the platform manages omni-channel communications — phone, web chat and SMS text — enabling Converse AI to engage customers with flawless interactions.
Data connector
Integration with third-party CRM systems and internal data sources gives Converse AI the ability to understand customer data and historical records, as well as the ability to interact with calendaring and inventory systems, so that Converse AI can look up customer details, book appointments, check parts inventory, make recommendations, and update internal systems.
StellaConnect
Customers connect to the SaaS platform through StellaConnect, a highly configurable and customizable user portal. Access controls and a data sharing system help customers maintain privacy and retain control over their data. StellaConnect also aggregates, analyzes and reports on data to deliver advanced analytics back to the business.
Converse AI
Converse seamlessly integrates five distinct conversational AI technologies into one unified platform available as a service via a single API. The benefit of this approach is that Converse is fast (very low latency), accurate and fact-based (doesn’t hallucinate), extremely powerful (the different AIs support and correct each other) and cost effective (customers purchase one cloud service but get the benefit of five distinct AI technologies working together).
The AI technologies that underpin Converse AI include:
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ASR – converts speech into text
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NLU – understands the context of language
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Text to Speech (TTS) – produces natural-sounding speech from text
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Natural Language Generation (NLG) – produces accurate responses to prompts
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Dialog systems – orchestrates complex conversations
Enhanced by Large Language Models (LLMs) and generative AI, Converse provides accurate and context-aware answers — even in long, unsupervised conversations. With its unified design, Converse can answer questions with extremely low latency at a far lower cost than if a user needed to consume multiple AI services, and with reduced complexity for application developers.
